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First and foremost, Thank you for purchasing from Recreating Society. We want you to be completely satisfied with your purchase and service. With that being said you are here for a reason. We DO NOT offer returns on skincare, body butter, scrubs, essential oils, bath soaks, or any handmade product. We do offer a return on tea-ware and eco-friendly products and diffusers.
We want you to love your purchase! If you are not satisfied, let us know and we will work with you. Email us with your concern: firstname.lastname@example.org, order number.
If you receive a damaged item. Please take a picture, email us we will send out a replacement product.
Please note: due to the natural raw material and handmade nature of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful and unique things about owning a handmade item. We also believe natural products take time and consistency for them to work properly.
All returns must be postmarked within 30 days of the purchase date. All returns must be in the original packaging.
To return an item, email us to obtain a return merchandise authorization number. After receiving a RMA number, send the item to the address provided. Add the RMA number in the package for faster returns.
Please note you will be responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 10 days after the receipt of your item to process your return/exchange. Refunds may take 1-2 billing cycles to appear on your card statement, depending on your credit card/bank company. We will notify you by email when your return has been processed.
Include in the email:
- Order number:
- Reason for return: